Internet Explorer has been around for as long as we can remember, and it has grown to be one of the major web browsers today. According to statistics, it is the fourth biggest web browser in the world, with a 8.92 percent share of the market in 2017.
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Internet Explorer 11, the last version of this web browser, was released in 2013. Although Microsoft Edge has replaced Internet Explorer as the built-in browser for Windows 10, many users still prefer the stability of IE 11.
Uncheck Internet Explorer 11 from the list, then click OK. Restart your computer to finish uninstalling Internet Explorer. To reinstall Internet Explorer, tick off the check box next to Internet Explorer 11 in the previous list. Once IE 11 has been re-installed, click it. Nov 14, 2014 I am now trying to install the latest version of Windows Explorer 11 and when I try, I get a message that states 'Operating System is not Supported' 'you need Windows 7 SP1 or Server 2008 R2 SP1 to install Internet Explorer 11. I have worked on this problem for about six hours. Reinstalled Service Pack 1 and anything else I can think of. Download Internet Explorer 9 for Windows 7 (64-bit) Download Internet Explorer 9 for Windows Vista (32-bit) Download Internet Explorer 9 for Windows Vista (64-bit) Step 2: Download Internet Explorer Offline Installer. Use an Internet Explorer 11 Offline installer package to install IE11. Navigate to Microsoft's IE download site and download. Mar 15, 2011 I gave up on installing Internet Explorer 9 for Windows 7. I do not have time to spare finding out why it keeps saying it can’t install version 9 when I already have a version installed on my system, and I do not. I ended up installing Mozilla Firefox and I love it. Microsoft could learn a few things from them. Mar 03, 2014 Internet Explorer 11 has been causing printing issues, so I have instructed people to uninstall IE11. Go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall. Restart the computer, when prompted. After you startup the system, you'll probably have Internet Explorer 10 installed.
However, several IE users reported encountering problems with the browser recently. The problem is that the browser crashes as soon as it is launched. There are times when Internet Explorer is able to load, but users can’t do anything with it because the browser freezes after launch.
In some cases, the browser won’t launch at all. According to reports, Internet Explorer 11 won’t start since installing Windows update 1809. Whenever users try to open Internet Explorer, the click registers but the browser doesn’t open at all.
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This problem has caused a lot of inconvenience to IE users, particularly those who have been using Internet Explorer for years and consider it as their main browser.
Reasons Why Internet Explorer 11 Won’t Launch on Windows 10
The Internet Explorer 11 browser is pretty stable and reliable. If you can’t open Internet Explorer on Windows 10 after installing the 1809 build, then something must have gone wrong during the update process. It is possible that one of the update files got corrupted or your system is experiencing compatibility issues with build 1809.
But if the issue with Internet Explorer 11 not starting appeared all of a sudden, it could be due to a different reason. Here are other factors that can cause Internet Explorer to misbehave:
- Faulty Internet Explorer settings
- Damaged or missing system files
- Incompatible third-party software
- Problematic add-ons and corrupted cache files
- Malicious software
Troubleshooting Internet Explorer can be complicated, especially if you have no idea what is causing the issue. To make things more convenient for you, we’ve listed down the following solutions to help you resolve this issue and get Internet Explorer working properly again.
How to Fix Internet Explorer Issues on Windows 10
If you can’t open Internet Explorer on Windows 10, the first thing you need to do is close all running applications and restart your computer. Some bugs that are caused by temporary system glitches can be quickly resolved by refreshing the operating system.
If you suspect that your computer is infected with a virus or malware, scan your system using your antivirus program and delete all infected files. You might also need to clean up your hard drive with Outbyte PC Repair.
If these band-aid solutions did not work, it is time to try some of the fixes discussed below.
Solution #1: Reset Internet Explorer 11.
The first thing you need to try when you’re having issues with Internet Explorer is to reset it.
To do this:
- Close Internet Explorer and Windows Explorer windows.
- Press Windows + R. This should open the Run utility.
- Type inetcpl.cpl in the dialog box, then press Enter to open the Internet Properties window.
- Click the Advanced tab, then click the Reset button under Reset Internet Explorer settings.
- Wait for the reset process to finish, then close the window.
Re-launch Internet Explorer to check if the problem has been fixed.
Solution #2: Disable Browser Extensions.
Compatibility is often an issue between browsers and extensions, especially after a major system update such as 1809. Because of this, it is possible that some faulty extension is preventing Internet Explorer from being launched.
To check, disable your browser extensions first using the steps below:
- Open the Internet Properties option by typing inetcpl.cpl in the Run dialog.
- Go to the Advanced tab.
- Uncheck Enable third party browser extensions.
Another way to check whether add-ons and extensions are at fault is by starting Internet Explorer in Safe Mode.
To do this:
- Press Windows + X and choose Command Prompt (Admin) from the menu.
- Enter this line in the command prompt window: C:Program FilesInternet Exploreriexplore.exe” -extoff.
- Press Enter.
Relaunch Internet Explorer and see if it is able to run normally. If it is, enable the extensions one by one to find the culprit.
Solution #3: Run System File Checker.
Major system updates such as Windows Update 1809 can also damage system files. If this is the case, you can restore the corrupted or damaged system files by running the sfc /scannow command in Command Prompt. Restart your computer after running SFC and check whether the problem has been resolved.
Solution #4: Uninstall and Reinstall Internet Explorer.
If the above solutions did not work, you can try uninstalling Internet Explorer and then installing a fresh copy of it. To do this:
1. Click Start, then type Control Panel in the search box.
2. Press Enter to open the top result.
3. In Control Panel, go to Programs and Features.
4. Click Turn Windows features on or off.
5. Uncheck Internet Explorer 11 from the list, then click OK.
6. Restart your computer to finish uninstalling Internet Explorer.
7. To reinstall Internet Explorer, tick off the check box next to Internet Explorer 11 in the previous list.
2. Press Enter to open the top result.
3. In Control Panel, go to Programs and Features.
4. Click Turn Windows features on or off.
5. Uncheck Internet Explorer 11 from the list, then click OK.
6. Restart your computer to finish uninstalling Internet Explorer.
7. To reinstall Internet Explorer, tick off the check box next to Internet Explorer 11 in the previous list.
Once IE 11 has been re-installed, click it to see if you’re now able to open the browser successfully.
Solution #5: Roll Back Windows Update 1809.
Installing a feature update, such as build 1809, is like installing a new operating system. For all you know, Internet Explorer might not be the only program that got broken during the update process.
If you want, you can roll back your system to 1803 and wait for a more stable update. Take note, however, that this option is only available within 10 days after the update installation.
When you upgrade your OS, the older version is stored in the Windows.old folder. When you decide to roll back, the current Windows directory will be replaced by the files from the Windows.old folder.
To restore your previous Windows version, follow these steps:
- Open the Settings app, then click Update & Security.
- Click Recovery from the left menu.
- If the Windows.old folder that stores your previous Windows files is available, you will see the Go back to the previous version of Windows 10 option.
- Click Get Started and choose the reason why you want to roll back.
Wait for the process to be completed and check if Internet Explorer is now working.
Summary
The Windows Update 1809 has caused a wide array of problems for the Windows operating system, including Internet Explorer 11. In some devices, Internet Explorer 11 won’t start since Windows Update 1809 was installed. If you are one of those affected, you can try the solutions above to get your IE browser functioning properly again.
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Important
The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.
This article provides the system requirements before installing Internet Explorer 11 and checks for possible problems that may occur after installation.
Original product version: Internet Explorer 11
Original KB number: 2872074
Original KB number: 2872074
Summary
When you try to install Internet Explorer 11, the installation may fail and generate an error message. This can occur for various reasons. To resolve common installation issues, try one or more of the following troubleshooting methods. Here is the checklist before you install Internet Explorer 11:
Make sure that your system meets the minimum operating system requirements
To successfully install Internet Explorer 11, make sure that your system meets one of the following minimum operating system requirements:
- Windows 7, 32-bit with Service Pack 1 (SP1), or later versions.
- Windows 7, 64-bit with Service Pack 1 (SP1), or later versions.
- Windows Server 2008 R2 with Service Pack 1 (SP1), or later versions.
If you're running Windows 7 or Windows Server 2008 R2, make sure that you have installed Service pack 1 (SP1) or a later version.
Note
Internet Explorer 11 is included with Windows 8.1 and Windows Server 2012 R2. Therefore, you don't have to install Internet Explorer 11 on these operating systems.
For more information about the minimum operating system requirements for Internet Explorer 11, see System requirements for Internet Explorer 11.
Make sure that you have prerequisite updates installed
During the installation process, you may receive the following error message:
Internet Explorer needs an update before installing.
Internet Explorer 11 tries to install required software and components automatically. If this installation fails, Internet Explorer stops the installation process. In this situation, you must install the prerequisite software manually before you can install Internet Explorer 11.
For more information, see Prerequisite updates for Internet Explorer 11 to obtain the prerequisite updates for Internet Explorer 11 for Windows 7.
Additionally, you may review the IE11_main.log file under the Windows folder (for example, C:Windows) to find out what prerequisite update is not installed correctly.
Make sure that your video card driver is compatible
Some computers that have hybrid video adapters are not yet compatible with Internet Explorer 11 for Windows 7. Internet Explorer 11 will not install on these systems until updated hardware drivers are installed. For more information about this issue, see Internet Explorer 11 does not install on some hybrid graphics systems.
Make sure that the installation of other updates is complete
Internet Explorer 11 for Windows 7 cannot automatically install prerequisites if any update installation is in progress or if a system restart is pending. To check whether you have an ongoing update installation or a pending restart in Windows 7, follow these steps:
- Open Control Panel.
- Click System and Security.
- Click Windows Update.
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If you have ongoing activity, do the following before you try to install Internet Explorer 11 for Windows 7, as appropriate:
- If an update installation is in progress, let that installation finish.
- If all updates are installed but a system restart is pending, restart your computer.
Make sure that you use the correct installer version
You have to use the correct installer version for your operating system version. See How can I tell if my computer is running a 32-bit or a 64-bit version of Windows? to determine whether your system is 32-bit or 64-bit.
Then, download the correct Internet Explorer 11 installer for your system version. To do this, go to Download Internet Explorer 11 (Offline installer), and then locate the download file for 32-bit systems or 64-bit systems, as appropriate.
Note
Also make sure that you select the appropriate installer for you active language.
Uninstall Internet Explorer 9 before you install Internet Explorer 11
During the installation process of Internet Explorer 11, you may receive the 9C59 error. To resolve this issue, you may uninstall Internet Explorer 9, restart your computer, and then install Internet Explorer 11. Steps to uninstall Internet Explorer 9:
- Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.
- Under Uninstall an update, scroll down to the Microsoft Windows section.
- Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.
- Click Restart now to finish the process of uninstalling Internet Explorer 9.
After your computer restarts, try to install Internet Explorer 11.
Other installation issues
Some gadgets are corrupted or disappear in Windows 10 after you install Internet Explorer 11
This issue occurs when the custom text size (DPI) on your computer is set to a value that is larger than the default value. To work around this issue, you can follow the steps in change the size of text in Windows 10 to set the custom text size (DPI) back to Smaller - 100%. Or, you may uninstall Internet Explorer 11 temporarily.
Installing a localized version of Internet Explorer 11
You can install Internet Explorer 11 in your localized environment by using either the English version of the installer or a supported language version of the installer for your localized environment.
If you don't use the English version of the Internet Explorer 11 installer, make sure that the language version of the installer matches the active language of your operating system. If the language versions don't match, Internet Explorer 11 stops the installation. Additionally, you receive the following error message:
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Wrong version of Internet Explorer installer.
For example, you experience a language mismatch if you try to install a Spanish version of Internet Explorer 11 on a computer that is running the Catalan-localized version of Windows. Although Spanish is the base language for the Catalan Language Interface Pack (LIP) language, you must use the specific Catalan version of the Internet Explorer 11 installer in this environment.
To install Internet Explorer 11 in your active language, download the correct Internet Explorer 11 installer for your operating system version. To do this, go to Download Internet Explorer 11 (Offline installer), and then locate the download file for 32-bit systems or 64-bit systems, as appropriate.
Note
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This information applies only to non-English versions of the Internet Explorer 11 installer. If you use the English version of the installer in a supported non-English environment, the installation process continues in English, but the installed program will match your operating system language.
Temporarily disabling antispyware and antivirus software
Warning
This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround, but we are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
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If you choose to temporarily disable antispyware or antivirus software before you install Internet Explorer 11, follow these steps:
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- Turn on Windows Firewall.
- Disable the antispyware and antivirus software on your computer. To do this, right-click the icon for the antispyware or antivirus software in the notification area, and then click Exit or Disable.
- After the antispyware or antivirus software is disabled, try to install Internet Explorer.
- After the Internet Explorer installation is finished, re-enable the antispyware and antivirus software that you disabled.
- Go to Windows Update to install the latest updates for the program and for your system.
Reinstalling Internet Explorer 11
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If you try to reinstall Internet Explorer 11 after you recently uninstalled the program, the installation process may not be successful. This issue may occur because the system has not finished removing temporary setup files that are required for the initial installation of the program. If this issue occurs, we recommend that you wait 20 minutes before you try to reinstall Internet Explorer 11.